Customer Service Representative- Mandarin
eToro is the world’s leading social trading network, providing millions of users from around the world a one-stop-shop solution for their trading and investing needs. Since 2007, eToro has positioned itself as a Fintech leader, pioneering revolutionary practices such as social trading, blockchain and machine-learning-based investment products. eToro is a regulated and secure platform, operating in full transparency with its clients’ interest in mind.
eToro’s award-winning trading and investing platform is home to millions of traders and investors in 140 countries. Join our Customer Service department and enjoy a professional, rewarding job atmosphere at a company that puts on emphasis on professional standards, while keeping the workplace fun. We offer competitive fees and great benefits for the right applicant.
What will you be doing?
- Provide first level support to the company’s clients by chat, e-mail and phone.
- Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines.
- Represent the company and product at the highest possible level and provide a “WOW” professional and service experience
- Speak Mother tongue level Mandarin and have excellent English /other languages are a big plus!!
- Have Service Orientation.
It will also be nice if you:
- Have a basic understanding of the financial markets
- Have experience working in customer service
You must also possess the following qualities:
- Have phenomenal inter-personal skills
- Be a real team player
- Have high motivation to succeed and contribute
This is a shift-based position - Weekend shifts required
7 days a week (5 shifts per week per person) and no evening or night shifts